Shipping

At Thistlefield & Bloom, each order is packed with care and prepared in small batches from our home in London, ON Canada. Please allow approximately 2–5 business days for your order to be prepared before shipping. During holidays, launches, or especially busy periods, processing may take a little longer.

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Once your order has shipped, you’ll receive a confirmation email with tracking information when available.

Shipping delivery times are estimates and may vary due to weather, carrier delays, holidays, or other circumstances outside our control.

Please double-check your shipping address before completing your order. If you notice an error, contact us as soon as possible at customerservice@thistlefieldbloom.ca.

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Free Shipping

Free Canadian shipping on orders of $100 or more before taxes.

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Returns & Exchanges

Because many of our products are personal-care items, we’re unable to accept returns of opened or used soaps, skincare, lip balms, deodorants, body care, or other hygiene products.

Unopened and unused products in their original condition may be eligible for return within 14 days of delivery.

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Customers are responsible for return shipping costs unless an item arrived damaged, defective, or incorrect.

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If your order arrives damaged or you receive the wrong product, please contact us within 7 days of delivery at customerservice@thistlefieldbloom.ca and include your order number and photos of the item and packaging.

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We want you to enjoy your Thistlefield & Bloom experience, so if something isn’t right, please reach out and we’ll do our best to help.